1. Introduction

By choosing CareNest, you trust us with your health and personal information. We take this responsibility seriously and are committed to maintaining the confidentiality, security, and accuracy of your data.

This policy helps you understand the types of information we collect, why we collect it, and how you can manage, update, or request deletion of your information.

2. Information We Collect

To provide quality healthcare, we collect the following types of information:

2.1 Information You Provide

When you register or use CareNest services, you may provide:

• Your name, age, and contact information
• Medical history and health-related details
• Insurance and payment information
• Emergency contact details

2.2 Automatic Information

When you visit our website or use digital services, we may automatically collect:

• Device and browser information
• Usage statistics and access logs
• Location information (if enabled)
• IP address and session data

3. How We Use Your Information

Your information allows CareNest to deliver safe, reliable, and personalized healthcare services. We use your data to:

• Provide and coordinate medical treatment
• Schedule appointments and communicate updates
• Process payments and insurance claims
• Maintain patient safety and verify identity
• Improve hospital services and patient experience

4. Information Sharing and Disclosure

CareNest does not share your personal or medical information with third parties, except in the following cases:

4.1 With Your Consent

We share information with healthcare providers, labs, or insurers only when you authorize us to do so.

4.2 For Legal or Safety Reasons

We may share information when required to:

• Comply with healthcare regulations or legal obligations
• Protect patient safety and public health
• Prevent fraud, security breaches, or misuse of services
• Respond to lawful requests from government authorities

5. Data Security

CareNest implements strict safeguards to protect your medical and personal information, including:

• Secure data encryption and SSL protection
• Regular security reviews and compliance checks
• Restricted access for authorized medical staff only

6. Your Rights and Choices

As a CareNest patient, you have the right to:

• Access your medical and personal information
• Request corrections to inaccurate records
• Ask for deletion of certain data where applicable
• Restrict or object to data processing in specific cases

7. Changes to This Policy

CareNest may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.

Continued use of CareNest services after updates indicates your agreement with the new policy.